This Refund and Cancellation Policy ("Policy") governs the terms under which customers ("Users" or "Customers") may cancel home service bookings and seek refunds for payments made through or outside the HomeTriangle platform ("Platform"). This Policy forms an integral part of the Platform's Terms of Use. By using the Platform to book home services, you agree to be bound by the terms of this Policy.

1. Payment Made via the Platform at the Time of Booking

1.1 Cancellation Terms

• Cancellation more than 4 hours prior to scheduled service: Full refund.
• Cancellation within 4 hours of scheduled service: 50% refund.
• Cancellation after service provider is en route or at location: No refund.

1.2 Refund Processing

Refunds will be initiated to the original payment method within 5–7 business days, subject to bank processing timelines.

2. Payment Made via the Platform After Completion of Service

2.1 Cancellation Terms

• Cancellations must be made before service commencement to avoid charges.
• Once the service has commenced or is completed, no cancellations or refunds are permitted.

2.2 Dispute Resolution

• Rework by the same or alternate service provider
• Partial refund, at the sole discretion of the Platform, based on internal review and evidence

3. Payment Made Outside the Platform After Completion of Service

The Platform does not assume responsibility for payments made outside its official payment channels. No refund, dispute resolution, or customer support shall be extended in such cases. Customers are strictly advised to transact only via the Platform.

4. Partial or Advance Payment via Platform Before or During the Service

4.1 Cancellation Before Service Start

• 4+ hours before service time: Full refund of the advance amount
• Within 4 hours of service time: 50% refund of the advance amount
• After service has commenced: Refund eligibility subject to Platform's assessment

4.2 Mid-Service Cancellation

• Refund based on pro-rata for work completed
• Consideration of materials/resources already used

Refunds will be initiated within 5–7 business days, subject to assessment.

5. Partial or Advance Payment Made Outside the Platform

The Platform bears no responsibility for such payments and no support, refund, or redressal will be offered. Customers should make all payments through official Platform channels for protection under this Policy.

6. Valid Mode of Cancellation and Refund Request

All requests must be made through the official HomeTriangle website or mobile application. Requests via direct communication with the service provider or third-party channels will not be considered valid.

7. General Provisions

7.1 Service Provider No-Show

If a booked service is cancelled by the provider or if they fail to show up, the Customer will be eligible for a full refund, including any advance payments.

7.2 Duplicate or Erroneous Transactions

In case of duplicate payments or incorrect charges made through the Platform, a full refund will be processed upon validation.

7.3 Refund Processing Timeline

All approved refunds will be initiated within 5–7 business days. The Platform is not liable for delays caused by the payment gateway or banks.

7.4 Dispute Escalation

Customers must contact support at contact.support@hometriangle.com within 24 hours of the incident or scheduled service time.

8. Governing Law and Jurisdiction

This Policy is governed by the laws of the Republic of India. Disputes will be subject to the exclusive jurisdiction of the courts of Bengaluru, India.

9. Amendments to the Policy

The Platform reserves the right to update this Policy at any time without notice. Continued use of the Platform constitutes acceptance of any changes.

Contact

• Email: contact.support@hometriangle.com
• Phone: 7676000100