HomeTriangle Online Services Private Limited, along with its affiliates and subsidiaries (collectively referred to as "HomeTriangle", "we", "our" or "us"), is committed to protecting your privacy and maintaining the confidentiality, integrity, and security of your personal data. This Policy outlines how we collect, use, store, disclose, and safeguard your information when you access our websitehttps://www.hometriangle.com and/or our mobile application (collectively, the "Platform"), and when you avail the services (collectively, the "Services").

By accessing or using our Platform or Services, you agree to this Policy and consent to our handling of your personal data as set out herein. If you do not agree, please do not use the Platform or Services.

1. Scope & Applicability

This Policy applies to all individuals ("you" or "user") accessing or using the Platform, whether as a guest or registered user. It should be read alongside our Terms and Conditions.

2. Personal Data We Collect

• Contact Information: Mobile number, email, address, GPS location
• Identity and Profile Data: Name, gender, DOB, photo, login credentials, ID proof
• Transactional Data: Bookings, payment method, service preferences
• Technical Data: IP address, device/browser info, network data
• Communication Data: Support messages, call/chat logs
• Marketing Data: Survey responses, preferences, reviews
• Inferred Data: Behavioral patterns from analytics and cookies

3. How We Collect Personal Data

• Direct Interactions: Via registration, bookings, feedback, support
• Automated Technologies: Cookies, server logs, device permissions
• Third-Party Integrations: Payment gateways, analytics, verification partners

4. Purpose of Processing Personal Data

• Account creation & verification
• Service fulfilment and support
• Payment processing and invoicing
• Transaction notifications and updates
• Platform personalization and improvement
• Marketing (with consent)
• Legal compliance and fraud detection

5. Cookies & Tracking Technologies

We use cookies to enhance user experience, measure traffic, and deliver personalized content. You can manage cookie preferences through your browser settings.

6. Sharing of Personal Data

• Service Professionals: For service delivery
• Group Entities: For internal operations and development
• Third Parties: Payment processors, storage providers, analytics tools
• Regulatory Authorities: Where required by law

7. Your Rights Under This Policy

• Right to access your data
• Right to correct inaccurate data
• Right to request deletion (subject to legal retention)
• Right to object or withdraw marketing consent
• Right to data portability (where applicable)
• Right to file a grievance

To exercise these rights, contact: privacy@hometriangle.com

8. Data Security

• SSL encryption
• Tokenized sensitive data
• Server audits and firewalls
• Secure payment processing (PCI-DSS compliant)

You are responsible for safeguarding your login credentials.

9. Data Retention

We retain data as long as your account is active or as required for legal, tax, or regulatory purposes. Some data may be retained even after account deletion (e.g., complaints, invoices).

10. Cross-Border Data Transfers

Your data may be stored outside India on secure servers or cloud platforms. We ensure such transfers comply with legal safeguards or data protection agreements.

11. User-Generated Content

Content such as reviews or photos submitted by you may be publicly visible and indexed by search engines. Avoid sharing sensitive personal information in such content.

12. Business Transfers

In case of acquisition, merger, or bankruptcy, your data may be transferred to the successor entity under the same privacy obligations.

13. Updates to This Policy

This Policy may be updated from time to time. Any material changes will be notified via email, push notification, or prominently on the Platform.

14. Grievance Redressal

For privacy-related concerns, contact:

• Name: Mr. Vijay
• Designation: Associate Manager – Customer Experience
• Email: contact.support@hometriangle.com